At Central Belfast Apartments, we provide a high standard of customer care and personalised service. Central Belfast Apartments equally cares about the data it stores and complies to the obligations under the EU General Data Protection Regulation and the Data Protection Act 1998 by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure; and by protecting individual’s rights over personal data.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we?
Central Belfast Apartments offer self-catering holiday and serviced business apartments. Our apartments are all located in excellent locations in the lively Belfast city centre. We provide a high standard of customer care and personalised service and you can be assured of a warm Belfast greeting.
How do we collect information from you?
If you reach us via our website, for example, when you contact us about products and services, to make an enquiry or if you register to receive one of our weekly newsletters.
Central Belfast Apartments are also advertised on Booking.com Privacy Statement,Expedia.com Privacy Statement, Travelocity, hotels.comIf you make a reservation via these sites you are liable to their Privacy Policies and the rules they apply regarding data gathering and retention.
What type of information is collected from you?
When you are on our website the personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
If you reserve an apartment via our website you will be redirected to the 3rd party platform FreetoBook. In order to process your booking FreetoBook will gather the following information from you : Your first name, last name, email, telephone, postal address and the name of the main guest staying in the apartment. They will also gather your credit card details to secure your booking.
How is your information used by FreetoBook?
They may use your information to:
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
When you are using FreetoBook online booking system , your reservation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
How is your information used by us at Central Belfast Apartments
We may use your information to:
- deal with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested
- promote our associated companies goods and services;
We review our data retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process transactions) However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org by telephone on 00447736925786.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com. Alternatively, you can telephone 0044 7736 925 786.
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) that we take from you over the phone to secure a bookingis entered directly into FreetoBook who have a secure booking system. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
Our website is hosted by one.com and all their data is hosted in datacenters in Denmark within the European Union.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Data collected by a session from the website is for Central Belfast Apartmentsinternal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by telephone on 0044 7736 925 786.
Issued: 24 May 2018
Next Review: 24 December 2018